inMusic Software Center | Troubleshooting Download Errors

The inMusic Software Center is the central hub for downloading and authorizing your inMusic software. Some users may experience issues downloading their software/content. This article will provide some basic troubleshooting steps to resolve this issue.

Below are some examples of error messages you may see:

• Error: Download *Product Name* Failed - Aborted
• EACCES: Permission denied, access /Users/username/Downloads/InMusic
  

TABLE OF CONTENTS

• General Troubleshooting
  • Confirm Drive Space & Download Location
  • Temporarily Disable/Uninstall Third-party Antivirus/Firewalls
• Windows Specific Troubleshooting
  • Adjust Windows Firewall Access
  • Check Windows Protection
• Mac Specific Troubleshooting
  • Disable / Adjust Firewall Authorizations
  • Specifying Firewall Access for Services and Apps

General Troubleshooting

Confirm Drive Space & Download Location

Ensure the drive you are downloading content to has enough space. You can verify the size needed to download and install a product via the inMusic Software Center and clicking on the i icon next to the product name.

To confirm the download location within the Software Center:

• Navigate to the inMusic Software
• Click on your initials and then click 'Settings'
  
• Click 'Change' to confirm the download path
  
  
  Please note: If you have specified your 'Documents' folder, ensure OneDrive (Windows or iCloud (MacOS) is not synced to it.

Temporarily Disable/Uninstall Third-party Antivirus/Firewalls

If you have any third-party antivirus or firewalls installed, these can both disrupt and block downloads and installations for users. We recommend temporarily disabling/uninstalling any third-party antivirus software and firewalls before attempting a download.

Please note - For most Anti-Virus software, it's recommended to run the uninstaller from the manufacturer to remove all contents on your machine.

Windows Specific Troubleshooting

Adjust Windows Firewall Access

Users can manually change their Firewall settings if they haven't previously allowed the inMusic Software Center to communicate on an available network. Follow the steps below to adjust your firewall settings:

1. Open Control Panel
2. Go to System & Security
3. Open Windows Defender Firewall
4. Open Allowed Apps via the Allow an app or feature through Windows Defender Firewall
5. Locate inmusic software center.exe and check each box to allow it through your firewall
   

Check Windows Protection

Windows Protection History can show potential blocks performed by your operating system. To check for these blocks, follow the steps below:

1. Navigate to the search bar at the bottom of your PC's screen
2. Type in 'Protection'
3. Locate and launch 'Virus & threat protection'
4. Navigate to the tab 'Protection History'
5. Check whether any blocks are enabled
6. If you see this specified under 'Downloads' or as inMusic Software Center, please permit it.
   

Mac Specific Troubleshooting

Disable / Adjust Firewall Authorizations

If the Firewall on your Mac is currently active, please disable it via the steps below

1. 1. Click the Apple menu and select System Settings.
2. In the sidebar, scroll down and click Network.
3. Select Firewall and toggle the switch to Off.

Specifying Firewall Access for Services and Apps

Within the Firewall settings, you can customize which apps and services can access your Mac through the firewall:

1. After enabling the firewall, click Options
   • If the Options button is disabled, ensure the firewall is turned on.
2. Click the Add button below the list of applications and services.
3. Select the apps or services you want to manage.
4. After adding an app or service, click the app's corresponding up and down arrows to choose whether to allow or block connections through the firewall.

If you continue to encounter problems, please reach out to our customer support team for further assistance.