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IMPORTANT: macOS Sonoma Compatibility

We are actively testing all applicable Alesis products for compatibility with macOS 14 Sonoma. We encourage all our dedicated product owners to refrain from updating to macOS 14 Sonoma until full compatibility with the new operating system can be confirmed. For more details, please visit our support article here.


Chat with us!

We offer live technical support chat right here on our knowledge base. Click the chat bubble in the bottom-left corner of this page to get started.

Chat Hours

Monday through Friday:

  • 5:00am EST - 2:00pm EST
  • 2:30pm EST - 6:00pm EST

Holiday Chat Hours

Wednesday, November 22nd

  • 5:00am EST - 2:00pm EST

Thursday, November 23rd - Friday, November 24th (US Thanksgiving Holiday)

  • 5:00am EST - 10:30am EST
For other support resources, please be sure to browse our support articles below, or submit a support ticket.

Base de connaissances

Alesis Support

Alesis | Getting Started 1
inMusic World Headquarters

200 Scenic View Drive
Suite 201
Cumberland, RI 02864
United States

inMusic Brands Europe LTD

Unit 3, Nexus Park, Lysons Avenue
Ash Vale
Hampshire GU12 5QE
United Kingdom

inMusic GmbH

Hans Günther Sohl Str. 4a
47807 Krefeld
Germany

inMusic Taipei

7th Floor, NO. 165, Naking East Road
Section 4
Taipei 105
Taiwan

inMusic Japan Corporation

Minami Azabu 1-5-10
Koike Building 1-2F
Minato-ku, Tokyo
106-0047 Japan