If your Strike MultiPad displays the "Unsupported Format" error when loading samples, the issue is typically caused by incompatible WAV file settings, unwanted metadata embedded in the audio file, or a problem with your chosen storage device. To resolve this:
1. Ensure your USB drive is formatted to FAT32.
2. Verify that all samples meet the following specifications:
Bit Rate: 16-bit
Sample Rate: 44.1 kHz
Format: .WAV
Your samples must be located on the root directory of the drive (not in any folder or sub-folder).
If your WAV file already matches the specifications above but still produces the same error, the file may contain unwanted metadata or additional information that the Strike MultiPad cannot process correctly.
3. If your sample has unsupported formatting or contains unwanted metadata, this can easily be resolved by using the links below to download and use the free Alesis Sample Converter Utility software:
Alesis Sample Converter Utility - Mac OS
Alesis Sample Converter Utility - Windows
Simply drag and drop your samples into the Sample Converter Utility window, click the Convert button, then select your chosen USB drive or SD card as the save destination for the newly converted samples.
4. Try using a USB 2.0 drive to perfectly match the Strike MultiPad's USB port. While USB 3.0 drives are generally backwards compatible with USB 2.0 devices, compatibility can vary between drive manufacturers.
By checking through the information above, most "Unsupported Format" errors can be resolved. If for any reason the issue continues, please click here to contact Alesis Support for further assistance.
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