Alesis registration is moving!
The Alesis registration system is in the process of being absorbed into the inMusic Portal along with the rest of the inMusic family of brands. Here's what you need to know:
- If you are new to Alesis and registering a product for the first time, you can create a new account at profile.inmusicbrands.com to get started. You will then be able to register your new product directly to your new inMusic profile. See the section here for instructions on how to register.
- If you already have an existing account at alesis.com, please navigate to alesis.com/account and use the log in on the right side of the page to log in to your alesis.com account. See the section here for instructions on how to register.
All existing accounts at alesis.com will be transferred to the inMusic Portal automatically in time. You can continue to use alesis.com/account as an access point for all your Alesis product registrations.
Frequently Asked Questions
If you are having difficulty registering your Alesis product, please check our instructions and FAQ below:
- How do I register my product to my inMusic Profile?
- How do I register my product at Alesis.com?
- Where do I find my product serial number?
- Invalid Serial Error
- Serial at Max Registration
- This Product Serial is Already Registered to You Error
- Further Technical Support
How do I register my product to my inMusic Profile?
If you are new to Alesis and registering a product for the first time, please create a new account at profile.inmusicbrands.com to get started. Or, if you have an existing inMusic Profile set up with any of the other brands in the inMusic family, you can log in to your account and register your new Alesis product there.
Once your account is created, navigate to profile.inmusicbrands.com and and log-in to your inMusic Profile account. You can also navigate to your user account by finding the Account button at the top-right of your product's brand website.
Once you have logged into your account, click the Register New Product button.
Follow the prompts to enter the serial number as it appears on your product, as well as the date of purchase and purchase location. You do not need to include the (21) when entering the serial number.
If you need further assistance registering your Alesis product to an inMusic Profile, please visit our support article here.
How do I register my product at Alesis.com?
Where do I find my product serial number?
Your product serial number will begin with a (21) and will be found on a barcode sticker on the product and often on the box as well. Usually, this is located on the back or the bottom of the product, on the product gift box, and even sometimes on the user manual in the box with the product.
For some unique products, the serial number may not be immediately visible. For example, the Akai Pro EWI serial number can be found on the inside of the battery panel/compartment, and many headphones will hide the serial number on the inside of the ear cup.
Invalid Serial Error
If you are receiving this error message while attempting to register your product, this means that the serial number has not been entered correctly, or the wrong product has been selected from the list.
Please check that you have included the (21) when entering the serial number. Registration will not be accepted without it. If the number you are entering does not have a (21) it is not a serial number, or your product is not eligible for registration.
If your serial number is entered correctly, and you still get the Invalid Serial error, this means the wrong product has been selected from the drop-down list. Please check your product for the specific model version and check the list again.
Serial at Max Registration
This means simply that the serial number has already been registered to a different account. This may happen if the product was purchased used or gifted by another user.
If you receive this error, the serial number will need to be cleared before it can be registered to a new account. Please submit a ticket to our support team by filling out the support form here. Be sure to include your product name and serial number exactly as it appears on the product.
This Product Serial is Already Registered to You Error
This means the product has already been registered to your user account.
Navigate back to your main account page, and select My Products to view your product registration and available downloads and authorization codes.
Further Technical Support
If you are still having trouble after reviewing this article, please submit a ticket to our support team by filling out the support form here.
Be sure to include all relevant details including your product name and serial number exactly as it appears on the product.